What our Customers say...

Water Damage Testimonials

Just a note to thank the SERVPRO Team for your fast, professional and complete response to our water overflow issue we encountered on Nov. 20/19 when the exit hose from our washing machine became disconnected from its drain.

You were our first contact and arranged for a crew at our door in little over an hour—-exceptionally fast service.

Jeremy Wade, Crew Chief, and his assistant Michael Rorrer immediately took charge of the situation, explained the process to us and proceeded to install drying equipment upstairs and down.  Over the next few days, Jeremy and other members of his crew ( Stan and Michael ) checked in on us and kept track of progress.

I want to single out Jeremy as an excellent Crew  Chief.  From the moment we met him, we felt comfortable that he knew what he was doing and found him both professional and personable.  He did what he said he would do and it was important to us that he stayed with us throughout the experience.  I would recommend him to anybody as a skilled, understanding and efficient Chief with the capability to make customers as  comfortable as possible as they ‘live’ through a difficult period.

Thank you, again.

Great team. Sean who was the main technician was amazing. Informative, knowledgeable and professional.

Had a water line break underneath our condo. SERVPRO of Fernandina Beach/Jacksonville Northeast was impressive. Everyone was SUPER friendly and extremely professional. They were out to remediate the problem in no time at all, were back every single day to check on the status, and then remove the equipment. Due to their help, it didn't impact our rental bookings at all, and we couldn't be happier.

Helped solve our water intrusion problem. Very knowledgeable and detailed in the work performed. Would highly recommend!

I cannot say enough about this company and the staff they employee. I really didn’t know that companies like this still exist in this line of work that have such high standards and professionalism. We had a bad leak in our new home that I have been trying to get fixed for over a year. After 4 roof repairs the and having to deal with 3 different contractors, a roofer, drywall company ,and a painter on several different occasions my builder finally sent SERVPRO out. They came out to my home and removed all of our belongings from the room and neatly arranged them into another room. I was unable to be there when they arrived so I left a key for them. When we came home that evening we could not believe how neatly they arranged our clothes on rolling racks and displayed our shoes and even separated my wife’s clothes from mine. They removed the shelves from the walls and the ceiling that was damaged. They cleaned everything in the room and made sure there was no mold anywhere. When everything was repaired by the roofer they conducted a water test and then they replaced the drywall and did all of the mud work. They also repainted everything and did the knockdown on the ceiling. They came out every day until the job was complete. I was never home when they came out and they treated my home with respect making sure not to leave any mess behind each day. They made the process so easy and comfortable for us. I highly recommend SERVPRO for any water damage needs and any other services they provide. Thank you to all of the staff, you all are Awesome!

After a wonderful Memorial Day weekend, my wife and I returned to our home on Amelia Island only to discover a water leak in the bathroom of our Jack and Jill bedrooms.  We shut off the water supply to the house and then called SERVPRO.  Within 30-45 minutes, two personnel, who were very professional, knowledgeable and courteous, arrived and quickly accessed the situation.  They carefully moved furniture in both bedrooms to expose the wet areas of carpet   A vacuum was used to remove the standing water and then a humidifier and multiple high volume air blowers were strategically placed throughout the 3 rooms.  They returned daily to check status and reposition equipment until tests showed that the carpets and sheetrock were completely dry and then moved the furniture back in place.  A much appreciated additional service of the company was sheetrock repair (wall opening made by plumber to repair the leak).  The company employs very professional personnel and efficiently resolved any and all problems I encountered with this untimely water leak.  I would highly recommend this local company.

We had a major water leak in our condo ending up with 2” of water on the floor. Our shut off valve was damaged so we had to find the building main shut-off valve.

SERVPRO were on site before we could shut-off the water. They started immediate damage control & stayed with us until we have abated the water.

Can’t say enough good things about them.

Awesome! SERVPRO was quick and great to work with.


My house was recently flooded and Heather, Pete and the rest of the team were amazing! Very prompt and professional, even working on the weekend to get my house back to normal. Thanks so much! I highly recommend you to everyone I meet.

I would definitely recommend SERVPRO Fernandina Beach/Yulee/North Jax to anyone who has water damage. Their technicians took the time to do the job thoroughly and they explained everything they did.

The staff of SERVPRO of Fernandina Beach did an excellent job! I would certainly use them for future cleaning or restoration needs.

Thanks to their quick response time, SERVPRO saved a lot of my things that would have been water damaged if I had to wait for anyone else. I highly recommend calling them if you need service now. Thanks Servpro!

SERVPRO definitely made my kitchen sink leak like it never even happened. They were in fast and out even faster. They had some really helpful tips on how to prevent a disaster like this in the future too. I would call them again if I have any kind of fire or flood.

SERVPRO did a great job drying up my kitchen sink overflow. I would recommend them to anyone who wants the job done thoroughly and properly. Thanks guys!

SERVPRO was here on Easter Sunday morning within 2 hours of our call. We had total confidence they would do what was necessary to restore our home after 3" of water flooded our main level. Fantastic job!

We received excellent services - SERVPRO arrived in just over an hour after our crisis on a Saturday. Thanks to the crew at SERVPRO of Fernandina Beach/Yulee!

Maintaining such a large resort property can be challenging. Knowing that we can call on a professional team at any hour gives us reassurance that no matter what size the disaster SERVPRO will be there to address the issue at hand  as well as minimize damages. Thank you for all of your help SERVPRO of Fernandina Beach/Yulee!

SERVPRO of Fernandina Beach/Yulee came to my home at 3 a.m. on a Sunday with lightning fast response. If they were to delay arrival I feel like my home would have just fallen apart. They did a great job removing all of the water that flooded our house following a pipe break under our kitchen sink. The staff was very polite and attentive to our needs and concerns. Thank you so much SERVPRO for restoring our home! 

I did not realize how much a water damage can affect the well being of my home until a refrigerator water-supply line ruptured and flooded the majority of it. I knew I needed to call the professionals. The staff I dealt with at the Fernandina Beach/Yulee location was very polite, professional, and provided a very high level of service. Thank you for restoring my home. Bruce.

Thank you for taking care of my parents home following a water heater leak. Not only were they happy with the service you provided but I really appreciate the time your staff took in dealing with them. Considering they are older this was very overwhelming for them. Your production manager has phenomenal customer service skills and should be rewarded for going above and beyond.

Thank you for drying out my house. Your crew was very knowledgeable and accommodating.