Over 20 Years Experience!

9/26/2023 (Permalink)

IICRC Certification

Pete Reilly is a registrant with the Institute of Inspection Cleaning and Restoration Certification.  Pete Reilly started off working for a SERVPRO® in South Florida, and moved to Nassau County Florida to expand his horizons and have his own SERVPRO dream.  With the IICRC Pete is certified in water damage restoration, fire and smoke damage restoration, upholstery and fabric cleaning, and applied structural drying.  He is also certified in mold remediation.   
SERVPRO of Fernandina Beach/Jacksonville Northeast are water damage specialists who service Fernandina Beach, Yulee, Jacksonville and more.  If you have a water damage in Fernandina Beach, Yulee or Jacksonville, we are here to serve your water restoration needs to prevent mold growth!  But if you do develop mold in your home, SERVPRO of Fernandina Beach/ Jacksonville Northeast is certified in mold damage restoration and we can do the reconstruction!  This definitely is a benefit to our customers as there is a smooth transition from remediation to reconstruction. 

If You’re Looking for Unparalleled Customer Service, Try SERVPRO of Fernandina Beach/Jax NE

6/8/2022 (Permalink)

We are proud to hold an Google Rating of 4.9!

SERVPRO of Fernandina Beach/Jacksonville Northeast takes great pride in providing a quick response from a professional team, who will treat your property as they would their own, with honest communication, and excellent customer service from the beginning of your mitigation process through the end of reconstruction services.  Throughout the course of your property damage restoration, you can depend on our team members to help you navigate the process every step of the way.  Don’t just take our word for it:

Read a recent 5-Star review from a customer:

Late one evening a pipe in my upstairs bathroom burst. I panicked. Water was everywhere and going through to the rooms below through lights and vents in my kitchen and dining area! My first call was to SERVPRO. Alyssa was very calming and professional and said she would get someone right out. Soon a complete battalion of knowledgeable, professionals were at my rescue!! The SERVPRO team went to work dropping cloths, floor protectors, staging their plan to dry out and clean up my mess!!!!! The team worked so well together. Going right in to determine the extent of damage and what was needed to get the damage cleaned up. They were very careful in containing the damage to any of the flooring that was not affected by the flooding. They all were consummate professionals and on the job. They were constantly working. They installed drying fans and contained the areas affected. They were on their jobs. I was so impressed with their work ethic and professionalism that I trusted they would make everything right. They did not fail me. I can’t say enough about how much I appreciated these friendly, professional, knowledgeable teams who made me feel comfortable despite the mess my house was in. They checked the progress every day and did an awesome job. They came to work. No playing around. They got the job done and for that I give them this review. I trusted them and they did not disappoint me. Kudos to Team SERVPRO for a job well done!

-B. Addison  

We are proud to hold an Google Rating of 4.9! If you home or business has suffered damages, and you are looking for a team that provides superior customer service, call SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401.  We have the expertise, experience, and equipment to take care of you and your property as quickly as possible, helping to make your damage “Like it never even happened.”

Why SERVPRO of Fernandina Beach/Jacksonville Northeast?

5/18/2022 (Permalink)

Call us at 904.729.2401 if you have water, fire or mold damage. We are Faster to All Disasters!

When it comes to companies offering clean up and restoration services in the Jacksonville area, consumers have a variety of options to choose from, so why SERVPRO?  As a locally owned and operated organization, with the backing of over 1,700 franchises nationwide, SERVPRO of Fernandina Beach/Jacksonville Northeast has the ability to respond to your property damage emergency quickly, no matter the size of the loss:

• We are available 24 hours a day, 365 days a year
• Our technicians are highly trained restoration specialists, with multiple certifications from the IICRC.
• We work with a variety of insurance companies
• We offer a wide array of clean up and restoration services for both commercial and residential properties, including water, fire, mold, storm, and  cleaning services.
• Our technicians utilize industry leading technology and equipment to provide the most efficient solution for your damages.
• We are a Florida-licensed mold remediation firm.
• We offer both restoration and turnkey reconstruction services.

When disaster strikes, SERVPRO of Fernandina Beach/Jacksonville Northeast is Here to Help.  To learn more about the services we offer, please give us a call at 904.729.2401, or visit our home page for more information. 

Choosing a Restoration Company Near Me  

4/14/2022 (Permalink)

We are IICRC certified and it shows when we come to a disaster at your house!

The definition of Restoration is an act of restoring or the condition of being restored: such as bringing back to a former position or condition. 

Finding a top restoration company near you can be a daunting task. Digging through endless Google reviews, Yelp testimonies, or talking to a neighbor who had "that thing done once", who can you trust? If you aren't familiar with the restoration process, you can feel overwhelmed, confused, and not sure you are making the right choice. When an accident occurs in your home, one of the first steps is to call your insurance company. Did you know that you can request your insurance to use the restoration company of your choice? That's right! Understanding the process can keep your stress level down when disaster strikes your home, business, or property. 

Here are 3 reasons you should choose SERVPRO of Fernandina Beach/Jacksonville Northeast for your restoration needs. 

IICRC Certified

• Being IICRC Certified means our technicians keep up with the latest technology and techniques in fire restoration, water restoration, and mold remediation. Our world is constantly growing, and we believe the best way to serve our customers is to keep growing with it. It's our job to become the best at what we do, and we believe constant training is how to get the job done. 

Clear Communication

• Knowledge is power, and understanding a new process can make all the difference for your pocketbook. When an accident occurs in your home or business, our staff will walk you through every step, every action, and procedure. When we say we are here for you 24/7, we mean it.  

Restoration vs. Replace

• Economy experts are recommending people hold off on home renovations and home upgrades to put money back into their pockets, but accidents don't always listen to the experts. Our technicians are people in the community, dealing with the same inflation rates and uncertainty as you. That is why we access restoration vs. replacing. Our goal is to save you the most money, time, and peace within your house. If you choose us, you can trust us to make the right choice to restore or replace. While you are saving so much time and money by choosing us, check out this list from this old house in other repair vs. replace options. 

Need another reason to choose SERVPRO Fernandina Beach/Jacksonville Northeast? Check out one of our client testimonials.

"When you have a water loss it can quickly become traumatic and the worst experience of your life. SERVPRO came out when this happened to me and went right to work mitigating water damage 2 days before Christmas. They worked hard and did a wonderful job. They handled everything so I didn't have to. Then during repairs, the construction company caused a water leak. SERVPRO came right out and checked for moisture not once but twice when the contractor was convinced that there was no moisture under the flooring. This company really cares that you are satisfied with the experience and that's rare. I will absolutely refer Mike and the SERVPRO crew to my clients and friends. Thank you!"

-Laura K.

Jacksonville, FL

Having a company you can trust before disaster strikes can save you time and money. If you find yourself in need of a restoration company give us a call 904-729-2401.

Why SERVPRO of Fernandina Beach/Jax Northeast? We Provide Reconstruction/Renovation Services

3/24/2022 (Permalink)

We provide a full range of renovation/remodel services to make your problem area "Like it never even happened."

When your home or business has been damaged by fire, water, or storm damage, the immediate concern should be temporary protective measures such as placing roof tarps to prevent additional damage, and boarding up to secure the building and remove water and debris.

After protecting and securing the structure, professionals at SERVPRO of Fernandina Beach/Jacksonville Northeast can begin the restoration process. Your home or business may need reconstruction work to get your property back to its preloss condition.

The professionals at SERVPRO of Fernandina Beach/Jacksonville Northeast can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs down.

SERVPRO of Fernandina Beach/Jacksonville Northeast can provide this continuity by supervising a full range of restoration/ reconstruction services that will bring a building back to full functionality.

These services may be limited to replacing drywall, baseboards, and trim boards, or may entail a complete renovation if desired-including floors, cabinetry, appliances, countertops, painting, and a host of related services.

Having a company that can coordinate the whole process from start to finish to make your life easier, and gets you back in your home or business faster. “Like it never even happened.”

If you would like more information on hiring a restoration/reconstruction team, call SERVPRO of Fernandina Beach/Jacksonville Northeast today at (904) 729-2401.

Why SERVPRO?  3D Documentation Via DocuSketch™

3/16/2022 (Permalink)

DocuSketch is just one of the tools we use to ensure your loss is handled smoothly and efficiently.

SERVPRO of Fernandina Beach/Jacksonville Northeast brings the latest technology to our work. One of the most important aspects of our business is documenting the damage we find at job sites and sharing those involved in the project in a timely fashion. DocuSketch™ Quick-Capture Technology allows us to create detailed 360° panoramic photo tours in less than 20 seconds per room. We add close-up photos of points of interest, cause of damage and the hardware we have employed. We can also add individual comments for later use. We can then share these instantly with our back office and the insurance company while we’re still on site.

DocuSketch™ is built specifically for restoration professionals and is an all-in-one app that includes 3D documentation, sketching, scoping, and estimating. DocuSketch not only provides 3D imagery, but it can also do sketches!  We just upload our 360-degree images within the DocuSketch application and their technology will create Xactimate ready digital floor plans. For additional information on how this product can assist in the insurance restoration industry please visit https://docusketch.com/.

There is no longer the need to take hundreds of 2D photographs from a smart phone, complete manual measurements, have multiple site visits or repeat hand-drawn sketches. This tool offers precise loss documentation to help speed up the life cycle of a claim.

Why SERVPRO? We Were Named #8 On Franchise 500 List!  

1/13/2022 (Permalink)

SERVPRO was named #8 overall franchise and #1in the cleaning and restoration industry for the 19th consecutive year!

SERVPRO is proud to announce it has been recognized again as one of the best overall franchise opportunities by Entrepreneur magazine’s 2022 Franchise 500, the industry’s most comprehensive franchise ranking. Evaluated on categories such as growth, financial strength and stability, and brand power, SERVPRO was named the #8 overall franchise system, and #1 in the cleaning and restoration industry for the 19^th consecutive year.

To best understand and evaluate the ever-changing franchise marketplace, Entrepreneur’s editorial team researches and assesses several factors that go into the evaluation, including costs and fees, size and growth, support, brand strength, and financial strength and stability. Each franchise is given a cumulative score based on an analysis of more than 150 data points, and the 500 franchises with the highest cumulative scores become the Franchise 500 in ranking order.  

“The past year has been one of the most challenging for businesses in recent memory, which made putting together our 43^rd annual Franchise 500 list more enlightening than ever,” said Entrepreneur Editor in Chief Jason Feifer. “The companies named to this year’s list showed us how being resilient, supportive and nimble can help navigate extraordinary challenges and also underscore the grit and innovation that define entrepreneurship.”

SERVPRO of Fernandina Beach/Jacksonville Northeast is proud to share in this honor. Please call us at 904.729.2401 if you have water, fire or mold damage.

Why SERVPRO? We Appreciate Our Customers!!

12/23/2021 (Permalink)

Happy Holidays and Thank You to all of our customers!

At this time of year, we reflect back and appreciate our customers. We at SERVPRO Fernandina Beach/Jacksonville Northeast pride ourselves on making our customers happy. Customer satisfaction is our number one priority. Here’s what some of our customers say about us. Check out these recent Google reviews.

“Your crew chief was great and professional when he came to our property. He was very knowledgeable and informative of our situation and handled everything in a professional manner. Would recommend to anyone!”  T. Graham

“I am highly impressed with SERVPRO! They are very professional and they did a wonderful job in our plant. I would recommend them to absolutely anybody! If you want a fast response with quality work, give them a call.” S. Roland 

“Your staff was excellent, very efficient and extremely neat. I would recommend your company to anyone. Thanks for a great job.” P LePorin

Our team is highly trained for water, fire, and mold restoration jobs. We have been in the business since 2007 and are a Florida-licensed mold remediation firm. We also offer a Certified: SERVPRO Cleaned program which is a defensive cleaning program that goes beyond janitorial of carpet cleaning. Individuals or business use it as a higher standard of cleaning for COVID-19 protection. Learn more.

Our team cares about our customers and would like to take this opportunity to wish all of you a Merry Christmas and Happy Holidays!

Why SERVPRO of Fernandina Beach/Jacksonville Northeast? We Proudly Hire Veterans

11/10/2021 (Permalink)

We at SERVPRO of Fernandina Beach/Jacksonville Northeast salute our own veterans on this Veterans Day!

SERVPRO Fernandina Beach/Jacksonville Northeast is proud to thank and to honor our veteran employees—and all Veterans throughout the country—on this Veterans Day. We have a special place in our hearts and our workplace for these individuals! 

Shown in the photo, from left, is Justen Gourley, Navy, and Robert Stilwell, Army. Not pictured: Paula Reilly-Sanford, Army.

Having Veterans on your job is just on reason to choose SERVPRO of Fernandina Beach/Jacksonville Northeast when it comes to your restoration needs. Here’s more:

Operating in the Northeast Florida since 2007, SERVPRO of Fernandina Beach/Jacksonville Northeast has grown over the years into a Clean Up & Restoration leader for Jacksonville, Fernandina Beach, Yulee, and surrounding areas.  As a locally owned and operated business with the backing of over 1,800 franchises, SERVPRO of Fernandina Beach/Jacksonville Northeast is prepared and equipped to respond to your property damage, no matter the size.  We have the specialized chemicals & equipment to properly address your fire, water, and mold damage, and we offer 24-hour emergency response and reconstruction services.  SERVPRO of Fernandina Beach/Jacksonville Northeast Professionals hold multiple IICRC (Institute of Inspection Cleaning and Restoration Certification) certifications, including:

• Water Damage Restoration
• Applied Structural Drying
• Fire & Smoke Restoration
• Applied Microbial Remediation
• Odor Control

When disaster strikes, SERVPRO of Fernandina Beach/Jacksonville Northeast is Here to Help.  Proudly serving Jacksonville and the surrounding Northeast Florida area, our team is Faster to Any Size Disaster.  To find out more about the services we offer, give us a call at 904.729.2401. 

SERVPRO of Fernandina Beach/Jacksonville Northeast Supports a Worthy Cause: The Caden Project

6/29/2021 (Permalink)

The mission of the Caden Project is to provide a Caden Bear to every hospitalized child.

What if you could help put a stuffed teddy bear into the hands of every hospitalized child?

In keeping with our goal of giving back to the communities we serve, SERVPRO of Fernandina Beach/Jacksonville Northeast recently contributed to a very worthy cause, becoming a Gold Sponsor of the Bears Boots and BBQ Bash last Saturday in Callahan. The purpose of the event, sponsored by the Caden Project and Compassionate Hearts for Kids, was to raise funds and spread awareness for their efforts to provide teddy bears to kids in children’s hospitals, and show those kids that people care. Laine Hardy, of American Idol fame, performed at the dinner.

Caden Project Background

Richard and Christina Wood started The Caden Project and Compassionate Hearts for Kids, Inc. a 501(c)(3) non- profit organization after the heartbreak they endured with their boys, Caleb & Caden. Both were born with a genetic immune disorder and had to go through a bone marrow transplant in order to survive. Living in and out of the hospital for so long, Richard and Christina witnessed first-hand the turmoil these kids and families go through and wanted to give back to them and show them someone cares. Their younger son Caden went through his transplant in 2013 and was given a teddy bear by a close friend. That bear comforted him and became his friend. The Caden Project was then born to help bring the same comfort Caden received to other kids through the "Caden" teddy bears. It is their mission to put a smile on the faces of every child in our nation’s children’s hospitals.

For more information on how you can support this outstanding effort, see https://bearsthatcare.org. For more information on SERVPRO of Fernandina Beach/Jacksonville NE, see About Us.

Why SERVPRO? Customers Appreciate Our Empathetic Service

5/26/2021 (Permalink)

See our Google page! We have a 4.9 Star Rating!

At SERVPRO of Fernandina Beach/Jacksonville NE, nothing pleases us more than getting a good review from a satisfied customer. We take pride in our work and are very conscious that we are often taking care of people who are in very stressful situations—and we take that responsibility very seriously.

Here’s what one customer said recently in a Google review: 

“Every interaction with SERVPRO of Fernandina Beach/Jacksonville NE was pleasant. The initial consult/estimate was scheduled in a timely manner and the project was finished ahead of schedule. Every single employee interaction was professional and enjoyable. Dealing with water damage in your home can be stressful, but SERVPRO of Fernandina Beach/Jacksonville NE provided me quality solutions in an efficient manner. I would recommend them to anyone dealing with water or mold problems.”

If you are dealing with a water, fire or mold emergency, contact us at 904.729.2401. Also, see our Google page for other reviews.

When Major Storms Hit, We Are Backed by Unmatched National Resources

4/22/2021 (Permalink)

When a major storm hits our area, not only is SERVPRO of Fernandina Beach/Jacksonville NE ready to respond, but we are backed by two major support squads and 1700 franchises coordinated by our corporate office that ensure timely mitigation of your storm damage.

Our Resources Are Unmatched

First, there’s SERVPRO’s Disaster Recovery Team (called Storm Team), which mobilizes from across the country, as needed, to support large storm events.  A nationwide system of more than 1700 qualified franchises backs SERVPRO of Fernandina Beach/Jacksonville NE. This network of franchises travels at a moment's notice to support us when needed. Strategically positioned and available 24 hours a day and 365 days a year, the SERVPRO Storm Team Professionals are prepared for the unpredictable. This network proved to be invaluable when Hurricane Irma struck. We were able to reassure homeowners that their damages would be mitigated on a timely basis, which is an assurance many of our competitors simply cannot offer.

 For losses of 50,000 sq. ft. or more, the SERVPRO Commercial Large Loss Division is called in. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster. Every large loss is supervised by a commercial operations manager who helps ensure seamless communication and timely mitigation. 

For example, when the Wells Fargo Center, which covers an entire block in downtown Jacksonville, was flooded from Hurricane Irma, SERVPRO’s Commercial Large Loss Division was the disaster recovery team that was called in to mitigate damages. The team pumped water out of the basement garage, the basement level of the building and the loading dock area that was flooded. Those levels were filled with mud that had to be extracted and cleaned up.

When storms strike and you need an immediate response, call SERVPRO of Fernandina Beach/Jacksonville NE at 904-729-2401. 

Why SERVPRO of Fernandina Beach/Jacksonville Northeast?

3/18/2021 (Permalink)

Call SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401 if you have fire, water, mold, or cleaning issues.

When it comes to companies offering clean up and restoration services in the Jacksonville area, consumers have a variety of options to choose from, so why SERVPRO?  As a locally owned and operated organization, with the backing of over 1,700 franchises nationwide, SERVPRO of Fernandina Beach/Jacksonville Northeast has the ability to respond to your property damage emergency quickly, no matter the size of the loss:

• We are available 24 hours a day, 365 days a year.
• Our technicians are highly trained restoration specialists, with multiple certifications from the IICRC.
• We work with a variety of insurance companies.
• We offer a wide array of clean up and restoration services for both commercial and residential properties, including water, fire, mold, and storm damage. We also provide reconstruction/remodeling services. Our team of licensed professional contractors are experts in the reconstruction process and supplement our restoration teams. The convenience and savings of working with one company to assist with mitigation and repairs can be significant.
• We also offer a Certified: SERVPRO Clean defensive cleaning program for COVID 19 sanitation.
• We are a Florida-licensed mold remediator.
• Our technicians utilize industry leading technology and equipment to provide the most efficient solution for your damages.
• We are active in our community and are members of many local organizations.
• We have a 4.9 Star Google Rating. Check out our reviews.

When disaster strikes, SERVPRO of Fernandina Beach/Jacksonville Northeast is Here to Help.  Proudly serving North Jacksonville, Yulee, Fernandina Beach and surrounding communities, We’re Faster to Any Size Disaster.  To learn more about the services we offer, please give us a call at 904.729.2401, or visit our home page for more information

Why SERVPRO of Fernandina Beach/Jacksonville NE? We Provide Turnkey Service

3/10/2021 (Permalink)

We provide turnkey service for a host of remodeling projects.

Everyone knows that SERVPRO cleans up and restores water, fire and mold damage with 24/7 emergency service, but our job doesn’t stop there…We make the damage “Like it never even happened.” How? After our restoration team is through restoring water, fire or mold damage, our reconstruction team comes in to perform the needed repair/remodeling services to get your home or business back into shape – or even remodeled the way you’ve always dreamed of. We are licensed, resourceful and ready to take on your projects.

Here are just some of the reconstruction services SERVPRO offers:

• Drywall repair and installation
• Baseboards
• Kitchen and bath remodeling
• Cabinetry
• Interior and exterior painting
• All types of flooring
• Outdoor kitchens
• Custom build-ins
• Pavers
• Dock
• And MORE!

All of Your Repair/Restoration Needs Under One Roof

Why hire several companies to get the job done when SERVPRO of Fernandina Beach/Jacksonville Northeast provides seamless turnkey service? Our team of licensed professional contractors are experts in the reconstruction process and supplement our restoration teams. The convenience and savings of working with one company to assist with mitigation and repairs can be significant.

We also work with all insurance companies and have established relationships with many adjusters which streamlines the work process.

If you would like more information on hiring a restoration /reconstruction team, call SERVPRO of Fernandina Beach/Jacksonville Northeast today at (904) 729-2401.

Why SERVPRO? See Entrepreneur Magazine

2/17/2021 (Permalink)

SERVPRO Industries is #10 on Entrepreneur magazine's Top 500 Franchise list.

When evaluating SERVPRO of Fernandina Beach/Jacksonville NE, look not only at the franchise but also the corporation.

SERVPRO Industries has 2000 franchises operating nationwide and has been around for more than 50 years. These are two reasons why Entrepreneur magazine ranked SERVPRO #10 on their list of Top 500 Franchises.

SERVPRO’s depth of resources also comes into play when a major storm hits. In this case, SERVPRO of Fernandina Beach/Jacksonville NE is backed by SERVPRO’s Storm Team, that is, hundreds of franchises, many who travel regularly to support areas hard hit by storms. They supplement the local teams so response time doesn’t suffer.

On the technology front, DryBook™, developed by SERVPRO corporate, is a proprietary app that tracks the drying process and advises how to best utilize our equipment. The principles it introduced are now the industry standard.

SERVPRO corporate also garnered kudos from Entrepreneur for the extreme success of Certified: SERVPRO Cleaned. This defensive program was designed to assist businesses with sanitizing needs related to COVID-19. The program was developed and was brought up to speed in record time last year.

Now, about our franchise.

SERVPRO Fernandina Beach/Jacksonville NE stands out as a franchise due to the depth of knowledge and experience of the owner, Pete Reilly, who managed SERVPRO of Palm Beach before setting up his own shop here in 2007. Pete ensures proper training of his staff, many of whom are certified by the International Institute of Cleaning and Restoration Certification (IICRC) for various categories of cleaning and restoration. 

Another advantage of our franchise is that we provide turnkey services. We can handle the repairs involved with water, fire and mold damage, as well as any subsequent reconstruction/remodeling services, including but not limited to home additions, tile, bathroom remodel, custom cabinetry, decks outdoor kitchens, interior and exterior painting. We’ll help you navigate your insurance claim too.

We truly have the ability and resources to make it “Like it never even happened,” Check out our 45 Google reviews too! We have a 4.9 rating.

If you have water, fire, mold or cleaning issues, call the professionals at SERVPRO Fernandina Beach/Jacksonville Northeast at 904.729.2401. Whether you call at 3am or 3pm you will always reach a member of our SERVPRO team--not an answering service or recording. 

Why SERVPRO? Certified: SERVPRO Cleaned – a defensive cleaning program

1/21/2021 (Permalink)

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

• Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
• Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
• Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Fernandina Beach/Jacksonville Northeast today at  904.729.2401 for your Certified: SERVPRO Cleaned consultation.

Why SERVPRO? Our DryBook™ App Is a Good Reason  

12/29/2020 (Permalink)

Water disasters come with a lot of stress for property owners. DryBook™ helps make sense of the chaos.

How can an app help make sense of the messy situation that occurs during a water disaster-- and save customers money in the process? After all, during a water disaster, property owners have to make a lot of decisions under pressure and remediation involves a lot of moving parts.  Remediation professionals, insurance companies, local codes, state codes and more are all involved and all of it occurs in an emotionally charged environment.

Pete Reilly of SERVPRO of Fernandina Beach/Jacksonville Northeast says, "Efficiency is key when you are dealing with disaster remediation. SERVPRO's DryBook™ is a proprietary app that tracks the drying process and tells us how much equipment to use. It saves our customers money and it makes our work more effective.”

This tool is one example of the SERVPRO's focus on efficiency and cost control. Remediation projects must be managed to both industry and insurance company standards, and Reilly says that tools like DryBook™ help SERVPRO technicians track and document progress on restoration, cleanup and repair services.

Does your remediation company have a system in place to ensure accurate benchmarking of each step of the remediation process? Does your contractor have the ability to Identify the right equipment for the job on the spot based on the damage description and to validate the use of each piece of equipment automatically as part of the remediation records? If not, you should look at SERVPRO of Fernandina Beach/Jacksonville Northeast. Call us at 904.729.2401.

Why SERVPRO Fernandina Beach/Jax NE? Just Ask Our Customers

11/25/2020 (Permalink)

Our team wishes all of our customers a very Happy Thanksgiving!

We at SERVPRO Fernandina Beach/Jacksonville Northeast pride ourselves on making our customers happy. Customer satisfaction is our number one priority. Here’s what some of our customers say about us. Check out these recent Google reviews.

“I am highly impressed with SERVPRO! They are very professional and they did a wonderful job in our plant. I would recommend them to absolutely anybody! If you want a fast response with quality work, give them a call.” Sarah Roland 

“Your staff was excellent, very efficient and extremely neat. I would recommend your company to anyone. Thanks for a great job.” Peter LePorin

"Excellent service and I received my report the same day!"  Kerri Sutton

Our team is highly trained for water, fire, and mold restoration jobs. We are a Florida-licensed mold remediation firm. We also offer a Certified: SERVPRO Clean program which is a defensive cleaning program that goes beyond janitorial of carpet cleaning. Individuals or business use it as a higher standard of cleaning for COVID-19 protection. Learn more.

Our team cares about our customers and would like to take this opportunity to wish all of you a Happy Thanksgiving!

We Are the Cleaning Experts in the Jacksonville & Fernandina Beach Area

7/9/2020 (Permalink)

Certified: SERVPRO Cleaned gives business owners confidence in keeping customers safe during spikes in the coronavirus in Jax and NE Florida.

SERVPRO is Here to Help during this time of need

Coronavirus cases are spiking in Northeast Florida, and businesses are looking for proactive ways to keep customers safe. During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Want Your Home or Property Disinfected? Call SERVPRO Fernandina Beach/Jacksonville Northeast

4/20/2020 (Permalink)

SERVPRO uses cleaning products and protocols of the Centers for Disease Control (CDC) and local authorities.

SERVPRO of Fernandina Beach/Jacksonville Northeast is being called on by homeowners and property managers to perform the necessary bioremediation services to clean, disinfect, and sanitize their properties.

SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards. We use cleaning products and protocols of the Centers for Disease Control (CDC) and local authorities. We go well beyond the scope of regular janitorial services. 

If you are interested in inquiring about our services, we are here to help – 24 hours a day, seven days a week, while life gets back to normal in the communities we call home.

Keeping your employees and family safe and healthy is most important to our team and we at SERVPRO Fernandina Beach / Jacksonville Northeast are here to help in any way that we can.

Call us at 904.729.2401.

Why SERVPRO? We are Disinfection Professionals

3/23/2020 (Permalink)

It's important to disinfect everything your workers come into contact with.

Here at SERVPRO your family's health and safety are our utmost concern.

As COVID-19 or more commonly referred to as the CoronaVirus is spreading across the world and over 60 confirmed cases in Northeast Florida, this pandemic is at the forefront of everyone’s mind. Keeping your employees and family safe and healthy is most important to our team and we at SERVPRO Fernandina Beach / Jacksonville Northeast are here to help in any way that we can.

Ensuring your home and business is clean and sanitized can be a highly effective way to reduce the spread of viruses like COVID-19. The Center for Disease Control and Prevention recommends you frequently clean regularly touched surfaces such as countertops, doorknobs, light switches, computers, and especially bathrooms and kitchen surfaces.

SERVPRO is available to clean and disinfect your home or business, according to guidelines set forth by the Centers for Disease Control and Prevention. We have years of specialized experience dealing with biological contaminants, and we will go beyond the scope of work that your regular janitorial staff performs on a daily basis.

Targeted Products

The CDC recommends everyone use labeled hospital-grade disinfectants with claims against pathogens similar to the coronavirus. Many products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular variant of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

If you or your business is in need of help, we specialize and adhere to the highest sanitation standards the CDC puts forth, including the use of hospital-grade disinfectants. 

Additional information from the CDC is available here: https://www.cdc.gov/coronavirus/2019-ncov/prepare/protect-home.html

Feel free to give SERVPRO of Fernandina Beach / Jacksonville Northeast a call with any questions or to schedule an appointment. (904) 729-2401 

Who Are You Going to Call? SERVPRO of Fernandina Beach/Jacksonville Northeast Of Course!  

3/11/2020 (Permalink)

It's all part of the job: Here's Tallis Rawls trying to locate and remove a foul-smelling dead mammal from under a Jacksonville deck.

Why SERVPRO? Out in the field and back in the office, SERVPRO Fernandina Beach/Jacksonville Northeast has an exceptional employee staff.  Case in point: really who ARE you going to call when you’ve got a dead possum under your deck? SERVPRO of Fernandina Beach/Jacksonville Northeast to the rescue. No job is too large, too small, or too gross to deter our team. Odor removal is one of our services, so shown in this photo is Tallis Rawls trying to locate and remove the foul-smelling dead mammal. You can imagine how grateful the Jacksonville homeowner must be.

Back at the office, here’s one customer testimonial regarding Pamela Corbitt of our office staff…

Thank you. I appreciate your quick response and follow up. I cannot remember the last time I did not have to call and email a company several times in order to obtain what you provided with just one simple request. It is a real pleasure working with a true professional for a change, thank you again.

C. Croston
-Advantage Home Builders

These are just a couple of examples, but all of our staff gets rave reviews.  As our business partner and customer also recently commented, both our field and office staff are great at what they do…

We use SERVPRO of Fernandina Beach/Jacksonville Northeast on all of our emergency issues and scheduled repairs. They are prompt and get the job done. Between the office personal and the field techs they understand what is needed. We cannot ask for a better company to help us out.

B. Halveland
-Sunshine State Plumbing

If you have water, fire or mold issues, call SERVPRO of Fernandina Beach/Jacksonville Northeast at 904.729.2401. We’ll come to the rescue faster for your disaster!

SERVPRO of Fernandina Beach/Jacksonville Northeast to the Rescue for Jacksonville Homeowner  

2/26/2020 (Permalink)

Call SERVPRO Fernandina Beach/Jacksonville Northeast at 904.729.2401 if you have water, fire or mold damage.

“Recently I had a hot water heater burst sending water from upper floor into the downstairs master bedroom area. SERVPRO responded quickly and did a great job ensuring no moisture was left for mold to form. The group was courteous and professional; they were understanding of our situation. Kudos to Jamie and his crew.”

B Nielson, Jacksonville

SERVPRO of Fernandina Beach/Jacksonville Northeast understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. We will make it "Like it never even happened."

Since 2007, SERVPRO of Fernandina Beach/Jacksonville Northeast has provided 24/7 emergency services for the cleanup and restoration of residential and commercial property after fire, smoke or water damage. We are also a Florida-licensed mold remediation firm (MRSR-450). We not only handle mitigation and clean-up but also any needed reconstruction services.

As our customer relayed above, we have an excellent staff who are not only well trained in water, fire and mold damage mitigation/restoration, but are also professional and sensitive to the situations our customers are going through.

Our service area includes Nassau County as well as North Jacksonville, including River City, Oceanway, Heckscher Drive, and the Lem Turner/Dunn Avenue areas. Call us at 904.729.2401 if you have water, fire or mold damage.

Why SERVPRO of Fernandina Beach/Jacksonville Northeast? Here’s What One Customer Says…  

1/31/2020 (Permalink)

Our goal is give our customers an exceptional service experience. Call us at 904.729.2401 if you have water, fire and mold damage.

Want to know why you should call SERVPRO of Fernandina Beach/Jacksonville Northeast if you have water, fire or mold damage? Just ask our customers. Here’s what one had to say after we completed mold remediation at her home.

"My husband and I are very happy to recommend SERVPRO of Fernandina Beach, Florida for anyone needing their services. The SERVPRO technicians and office personnel are very personable and professional.

The first two SERVPRO technicians we encountered were Jamie and Michael. The tear out they did was most efficient. The preparation for rebuild was exceptional. The room was returned to the way it was when they arrived.

The second set of SERVPRO technicians, Sean and Tallis, did a great job with the mold remediation. The kitchen area was left clean and the cabinets were removed with the area left prepared for the rebuild.

All four SERVPRO gentlemen and Pamela in the office were courteous and extremely helpful with all their services. We highly recommend SERVPRO to everyone experiencing water damage to their home, as well as, needing cleanup and restoration. It will be just like it never happened.

Thank you SERVPRO."

-M. Sallis

See other testimonials here.  See more about our services here, and call us at 904.729.2401 if we can be of assistance at your home or business.

Why SERVPRO for Flood & Fire Damage Northeast Jacksonville – Large or Small Disasters

1/6/2020 (Permalink)

SERVPRO Technicians working on a job site.

Florida has its share of natural disasters such as lightning, flooding, and hurricanes. The effects of these events cause millions of dollars in damage every year, and tremendous hardship for our residents. In addition to natural disasters, we also have our share of fires, plumbing leaks, and mold issues that require remediation and restoration.

SERVPRO responds to flood or fire damage in the Northeast Jacksonville and Fernandina Beach area 24 hours a day, 7 days a week. We also have professional technicians ready to clean up after a fire and stop mold before it gets started in our humid climate. Your Northeast Jacksonville SERVPRO team has extensive experience, first-class training, and top-of-the-line equipment to restore your home or business after a disaster. We can even handle large commercial restoration projects since we can mobilize large teams by utilizing our partner SERVPRO teams from around the country.

Experience & Training

Our team has experience in dealing with many events in the greater Northeast Jacksonville area. We are IICRC certified (Institute of Inspection, Cleaning, and Restoration Certification, which is the non-profit certifying body for the cleaning and restoration industry). Additionally, should the need arise, we can also tap into experts such as biohazard or construction contractors.

Disaster Restoration Equipment

Responding to any size of event requires a variety of equipment. We have truck mounted water extraction pumps, submersible pumps, high-speed air movers and more. Whether it is cleaning up after a water leak or a fire, we completely clean and sanitize your home or business. We also have the tools and experience to ensure effective mold remediation such as moisture detection equipment and industrial dehumidifiers.

Commitment to Our Clients

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Fernandina Beach / Jacksonville Northeast provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response, day or night. We aim to return your premises to you, "Like it never even happened."

Holiday Greetings and a Note from a Satisfied Customer  

12/23/2019 (Permalink)

Happy Holidays and thank you to our wonderful customers from all of us at SERVPRO Fernandina Beach/Jacksonville Northeast!

The holidays are a time for good tidings and we at SERVPRO of Fernandina Beach/Jacksonville Northeast would like to wish all of our customers a Merry Christmas and Happy New Year!

We’d also like to share the following message from one of our recent customers. It’s this type of experience that we strive to give all of our customers and we thank Mr. Shatford for sharing his thoughts with us…

“Just a note to thank the SERVPRO Team for your fast, professional and complete response to our water overflow issue we encountered on Nov. 20/19 when the exit hose from our washing machine became disconnected from its drain.

You were our first contact and arranged for a crew at our door in little over an hour—-exceptionally fast service.

Jeremy Wade, Crew Chief, and his assistant Michael Rorrer immediately took charge of the situation, explained the process to us and proceeded to install drying equipment upstairs and down.  Over the next few days, Jeremy and other members of his crew ( Stan and Michael ) checked in on us and kept track of progress.

I want to single out Jeremy as an excellent Crew  Chief.  From the moment we met him, we felt comfortable that he knew what he was doing and found him both professional and personable.  He did what he said he would do and it was important to us that he stayed with us throughout the experience.  I would recommend him to anybody as a skilled, understanding and efficient Chief with the capability to make customers as  comfortable as possible as they ‘live’ through a difficult period.

Thank you, again.”

D. Shatford
Fernandina Beach

We thank all of our customers for their business and their trust in us this year. Merry Christmas and Happy New Year!

Why You Can Rely on SERVPRO of Fernandina Beach/Jacksonville Northeast

12/16/2019 (Permalink)

Jeremy Wade, Michael Rorrer and Pamela Corbitt recently received Water Restoration Technician (WRT) certification.

Home and business owners rely on SERVPRO of Fernandina Beach/Jacksonville Northeast to restore damaged property for a variety of reasons. Following are just a few.

1. We Respond Promptly 

 You can reach us 24 hours a day and 7 days a week and 365 days a year. Our phones are answered by trained on-call managers even outside business hours. This means that you will always to speak to someone who is able to dispatch crews to assist you. Then there’s our service response guidelines…Within one hour of your call, SERVPRO Fernandina Beach/ will coordinate with you to arrange for service. Within four hours of your call, we will be on-site to start mitigation services (if necessary). Within eight business hours, we will give you a verbal briefing of the scope of damage and needed mitigation efforts.  We’re faster to any size disaster.

2. Our Staff is Trained & Qualified

Our technicians have training through the IICRC (Institute of Inspection Cleaning and Restoration Certification).  SERVPRO of Fernandina Beach/Jacksonville Northeast have certifications through IICRC such as water damage restoration (WRT), applied structural drying (ASD), applied microbial remediation (AMRT), fire and smoke restoration (FSRT), and more.  Three additional employees recently received water damage restoration (WRT) certification.

3. We Understand Your Situation

SERVPRO of Fernandina Beach/Jacksonville Northeast understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. We’re on the same page with you when it comes to keep the costs down, remediate the damage, and make your home or business look “Like it never even happened.”

4. Our Restore vs. Replace Philosophy 

Our philosophy is to restore, rather than to replace, when possible and preferable for our customer. We have your best interests at heart. The drying and cleaning methods that we use allow us to save on costs rather than replacement. The benefit of restoring is being cost effective, saving time, and giving you peace of mind.

SERVPRO of Fernandina Beach/Jacksonville Northeast is here to help whenever you need it. When you call us at 904-729-2401 you will be speaking to a decisionmaker who is able to dispatch a crew and help you make it “Like it never even happened,” as soon as possible.

Why SERVPRO is the Water Damage Expert in Fernandina Beach & North Jacksonville  

9/24/2019 (Permalink)

Our fast response times and investments in both personnel and equipment set us apart from the competition.

Trained Technicians, Advanced Equipment, Fast Response Times…

After a flooding or water damage issue in the Fernandina Beach/North Jacksonville area, it pays to seek expert help as soon as possible after the event. Failing to act when water invades and saturates your home’s structure and contents can lead to added damage and expense when the work begins. Lingering moisture also encourages mold growth and the problems that it brings—and in our humid climate, mold can start to grow in 24-48 hours. Our commitment to being Faster to Any Size Disaster is a key reason why our customer reviews show that customers are extremely satisfied with our services.

When you encounter water damage in your North Jacksonville home be sure to act right away. Water is extremely destructive, and the source must be traced and corrected before extraction and drying can begin. If the leak is not addressed the damage will reoccur. We bring years of experience to your specific situation, and are able to diagnose the problem and develop a plan to fix it. Our record of success proves why we are restoration industry leaders in our region.

Extracting water from your home and completing structural drying requires specialized equipment. The tools available to you as a homeowner are not the quality and capacity of the commercial equipment we get from our corporate headquarters. When we arrive at a work site, we have a full stock of commercial strength pumps, extractors, air movers, and dehumidifiers in our service vehicle. The proper tools make the process easier and faster, which is why SERVPRO can tackle and resolve even severe water losses efficiently.

Highly-skilled technicians are another factor that sets us apart.  Our investments in both equipment and personnel give us an edge and give our customers the confidence to call on us for help. We have a reputation as the leader in the restoration business.

Fast response times are a critical factor when choosing a water damage restoration company. We are available by phone 24/7, and we at SERVPRO of Fernandina Beach/Jacksonville Northeast always have a staff member to answer the phone—not an answering service. Since water damage needs remediation as quickly as possible, our accessibility is the key to delivering the response your situation deserves.

Our accessibility and fast response times, trained technicians, and advanced technology are why SERVPRO of Fernandina Beach/Jacksonville Northeast is the restoration resource you can trust. Call (904) 729-2401 when you have an emergency water loss.

Minimizing Water Damages: When Every Minute Counts, Fernandina Beach/Jacksonville Northeast Gets There Fast

7/12/2019 (Permalink)

SERVPRO of Fernandina Beach/Jacksonville Northeast provides 24-hour fire and water damage restoration service in Nassau County and North Jacksonville

Flooding and water emergencies don’t wait for regular business hours and neither do we.  SERVPRO of Fernandina Beach/Jacksonville Northeast provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and other areas.  Actions taken during the first 24 to 48 hours are key in preventing structural damage and the growth of toxic microbes such as mold and bacteria. Wet drywall that is not remediated for 48 hours often shows the presence of mold growth, especially in our North Florida climate.

SERVPRO of Fernandina Beach/Jacksonville Northeast arrives quickly and starts the water extraction process almost immediately. First we evaluate the extent of the water damage and extract as much of the water as possible. Remediation may include water extraction, removing and disposing of wet building materials such as carpet and carpet pad, sheetrock and insulation. Once the excess water has been removed from the areas that are affected, high efficiency drying equipment, including dehumidifiers and commercial air movers, are used to pull the remaining moisture from the structure and the air.

This immediate response helps to minimize the damage and the associated cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 at 904.729.2401. You will reach one of our employees – not an answering service – and we will dispatch a team to address your water damage situation as quickly as possible.

About SERVPRO of Fernandina Beach/Jacksonville Northeast

We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, our staff is equipped with the knowledge to restore your property. See out certifications below. We are also a Florida-licensed mold remediation firm.

Our Certifications

• AMRT - Applied Microbial Remediation Technician
• ASD - Applied Structural Drying Technician
• ECTP - Employee Certification Training Program
• FSRT - Fire & Smoke Damage Restoration Technician
• IICRC Certified Firm
• OSHA - 10-hour General and/or Construction Industry Training Program
• OSHA - 30-hour General and/or Construction Industry Training Program
• OSHA - Other Training
• RCT - Rug Cleaning Technician
• RRRP - Lead-Based Paint Activities and Renovation
• UFT - Upholstery & Fabric Cleaning Technician
• WRT - Water Damage Restoration Technician
• State of Florida Licensed Mold Remediator MRSR450

SERVPRO Fernandina Beach/Jacksonville Northeast Provides Restoration AND Reconstruction Services

3/7/2019 (Permalink)

The kitchen in this condo was destroyed due to water damage. We did a turnkey job, mitigating water and mold damage and then a complete renovation.

When your home or business has been damaged by fire, water, or storm damage, the immediate concern should be temporary protective measures such as placing roof tarps to prevent additional damage, and boarding up to secure the building and remove water and debris.

After protecting and securing the structure, professionals at SERVPRO of Fernandina Beach/Jacksonville Northeast can begin the restoration process. Your home or business may need reconstruction work to get your property back to its preloss condition.

The professionals at SERVPRO of Fernandina Beach/Jacksonville Northeast can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs down.

SERVPRO of Fernandina Beach/Jacksonville Northeast can provide this continuity by supervising a full range of restoration/reconstruction services that will bring a building back to full functionality.

These services may be limited to replacing drywall, baseboards, and trim boards, or may entail a complete renovation if desired-including floors, cabinetry, appliances, countertops, painting, and a host of related services.

Having a company that can coordinate the whole process from start to finish to make your life easier, and gets you back in your home or business faster. “Like it never even happened.”

If you would like more information on hiring a restoration/reconstruction team, call SERVPRO of Fernandina Beach/Jacksonville Northeast today at (904) 729-2401.

Why SERVPRO of Fernandina Beach/Jacksonville Northeast? We Are IICRC-Certified.

3/4/2019 (Permalink)

We are certified by the Institute of Inspection, Cleaning and Restoration Certification!

SERVPRO of Fernandina Beach/Jacksonville Northeast is proud to be an IICRC certified firm. IICRC, or the Institute of Inspection Cleaning and Restoration Certification, is a non-profit organization for the cleaning and restoration industry. The goal of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, and restoration and installation industries. To accomplish this goal, the IICRC sets standards and certifications for inspection, cleaning, and restoration. The IICRC ensures that when consumers hire a certified firm or technician that they have hired experts who will provide reasonable assurance that work will be completed in accordance with the industry's "standard of care." The technicians of SERVPRO of Fernandina Beach/Jacksonville Northeast set themselves apart through training, experience, and comprehensive examination.

When you see a IICRC logo, you can be confident that an IICRC-certified experienced, qualified professional is caring for your valuable property. IICRC Certified Firms employ technicians who, after study, field experience and passing comprehensive exams, have received IICRC certifications in specific cleaning, restoration and inspection categories such as upholstery, wood flooring, stone and tile flooring, carpet cleaning, odor removal, mold remediation, water damage, fire damage restoration and more. 

We hold the following certifications through IICRC:

• AMRT - Applied Microbial Remediation Technician
• ASD - Applied Structural Drying Technician
• ECTP - Employee Certification Training Program
• FSRT - Fire & Smoke Damage Restoration Technician
• IICRC Certified Firm
• OSHA - 10-hour General and/or Construction Industry Training Program
• OSHA - 30-hour General and/or Construction Industry Training Program
• OSHA - Other Training
• RCT - Rug Cleaning Technician
• RRRP - Lead-Based Paint Activities and Renovation
• UFT - Upholstery & Fabric Cleaning Technician
• WRT - Water Damage Restoration Technician

If water, fire, or mold damages your home or business, please contact SERVPRO of Fernandina Beach/Jacksonville Northeast at (904) 729-2401. 

The SERVPRO 1-4-8 Rule & What It Means to You…

2/22/2019 (Permalink)

Timely mitigation is the key to minimizing damages and our 1-4-8 guidelines ensure we get the job done fast!

The longer it sits, the worse it gets.

Timely mitigation is key to controlling damage, downtime, and recovery costs. You will appreciate the rapid response and training of SERVPRO of Fernandina Beach/Jacksonville Northeast to help limit damage and get your home or facility back to normal quickly. You can count on SERVPRO’s 1-4-8 service guidelines to ensure that timely mitigation happens.

Service Response Guidelines

1 Hour – Within one hour of notice of loss, SERVPRO of Fernandina Beach/Jacksonville Northeast will contact you to arrange for service

4 Hours – Within four hours of loss notification, SERVPRO of Fernandina Beach/Jacksonville Northeast will be on-site to start mitigation services (if necessary). 

8 Hours – Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.

These guidelines are a corporate-wide standard that all SERVPRO franchisees are expected to meet. Call SERVPRO of Fernandina Beach/ Jacksonville Northeast at 904-729-2401 if you have water or fire damage at your home or place of business.

Why SERVPRO? Our Restore vs. Replace Philosophy…  

2/14/2019 (Permalink)

Restoration, rather than replacement, where possible saves our customers thousands of dollars.

The insurance and restoration industries have performed multiple studies that conclude restoration has many advantages over replacement.  As a preferred mitigation vendor for most major insurance companies we are charged with a duty to restore whenever possible.

The major advantage to restore vs. replace is cost. In almost any situation, restore saves a tremendous amount of money compared to replacement.  One area where we can generate huge savings in a water loss situation is drying of hardwood floors instead of replacing them.  Even after incurring the cost of air movers, dehumidifiers and even specialized equipment usually there is a 45%-75% cost savings over replacement.  Another common example would be the drying of carpet and/or drywall.  Again using air movers and dehumidifiers and following the science of drying we can often save 75%-90% over replacement cost.  You can imagine how quickly these savings add up.

Another advantage of restore versus replace is time savings and business interruption savings. Drying a structure usually takes an average of three to five days. After our drying is completed, you or your customer should be back in their house or business right away. Back, as we like to say, “Like it never even happened.”  If you look at the alternative which is replace, you or your customer will have to wait weeks or even months to get back into their home or business while construction is going on. This leads to expensive hotel bills for residential customers or catastrophic business interruption costs for commercial customers. Either way you are talking a great deal of money, time and inconvenience! 

For these reasons we at SERVPRO look to restore whenever we can and whenever it makes sense.  We accomplish this by not only using our extensive training, knowledge and resources but also by responding immediately so that the impact of the water or fire damage is reduced.

If you have water damage at your home or place of business, call SERVPRO of Fernandina Beach/Yulee right away at 904.729.2401.

SERVPRO of Fernandina Beach/Jacksonville Northeast Delivers Satisfied Water Damage Customers

11/16/2018 (Permalink)

At SERVPRO Fernandina Beach/Jacksonville Northeast, our goal is to make water damage events less stressful and "Like it never even happened."

SERVPRO of Fernandina Beach/Jacksonville Northeast Strives for Excellent Customer Satisfaction on All Jobs

There’s no better answer to “Why SERVPRO?” than the glowing reviews and testimonials from our satisfied customers. Here is one review we received from a couple who recently suffered a water loss.

“I cannot say enough about this company and the staff they employee. I really didn’t know that companies like this still exist in this line of work that have such high standards and professionalism. We had a bad leak in our new home that I have been trying to get fixed for over a year. After 4 roof repairs the and having to deal with 3 different contractors, a roofer, drywall company and a painter on several different occasions my builder finally sent SERVPRO of Fernandina Beach/Jacksonville Northeast out. They came out to my home and removed all of our belongings from the room and neatly arranged them into another room. I was unable to be there when they arrived so I left a key for them. When we came home that evening we could not believe how neatly they arranged our clothes on rolling racks and displayed our shoes and even separated my wife’s clothes from mine. They removed the shelves from the walls and the ceiling that was damaged. They cleaned everything in the room and made sure there was no mold anywhere. When everything was repaired by the roofer they conducted a water test and then they replaced the drywall and did all of the mud work. They also repainted everything and did the knockdown on the ceiling. They came out every day until the job was complete. I was never home when they came out and they treated my home with respect making sure not to leave any mess behind each day. They made the process so easy and comfortable for us. I highly recommend SERVPRO of Fernandina Beach/Jacksonville Northeast for any water damage needs and any other services they provide. Thank you to all of the staff, you all are Awesome!” D. Raulerson, Fernandina Beach

If water damage, from the smallest toilet overflow to a full house flood, threatens your home or office call us at (904) 729-2401.  We are here to help and care for not only your home or office, but for you as an individual.  We understand that each job is not simply a job, but is someone allowing us to come into their lives during a very stressful event.  Our ultimate goal is to help make it a little less stressful on you – and most of all, to make it “Like it never even happened.”

When Major Storms Hit, We Are Backed By Unmatched National Resources

10/31/2018 (Permalink)

A nationwide system of more than 1600 qualified franchises backs SERVPRO of Fernandina Beach/Yulee.

When a major storm hits the our area, not only is SERVPRO of Fernandina Beach/Yulee ready to respond, but we are backed by two major support squads coordinated by our corporate office that ensure timely mitigation of your storm damage.

Our Resources Are Unmatched

First, there’s SERVPRO’s Disaster Recovery Team (called Storm Team), which mobilizes from across the country, as needed, to support large storm events.  A nationwide system of more than 1600 qualified franchises backs SERVPRO of Fernandina Beach/Yulee. This network of franchises travels at a moment's notice to support us when needed. Strategically positioned and available 24 hours a day and 365 days a year, the SERVPRO Storm Team Professionals are prepared for the unpredictable. This network proved to be invaluable when Hurricane Irma struck. We were able to reassure homeowners that their damages would be mitigated on a timely basis, which is an assurance many of our competitors simply cannot offer.

For losses of 50,000 sq. ft. or more, the SERVPRO Commercial Large Loss Division is called in. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster. Every large loss is supervised by a commercial operations manager who helps ensure seamless communication and timely mitigation. 

For example, when the Wells Fargo Center, which covers an entire block in downtown Jacksonville, was flooded from Hurricane Irma, SERVPRO’s Commercial Large Loss Division was the disaster recovery team that was called in to mitigate damages. The team pumped water out of the basement garage, the basement level of the building and the loading dock area that was flooded. Those levels were filled with mud that had to be extracted and cleaned up.

When storms strike and you need an immediate response, call SERVPRO of Fernandina Beach/Yulee at 904-729-2401.